Emergency

9-1-1

 
Public Safety Dispatch

(non-emergency) | 310.458.8491

 
Santa Monica Works

smgov.net/santamonicaworks

Submit comments, complaints, and service requests.

 
SMPD Homeless Liaison Program

310.458.8953

Chronic/ongoing issues with homeless individuals.

 
Downtown Santa Monica Ambassador Hotline

310.877.7731

 
*There may be times when your employees must take action to manage people's behavior until first responders or other professionals can intervene. Here are some common do's and don'ts to help keep your employees and customers safe.

Do's

Do keep a safe distance.

Do remain calm and speak directly and gently, repeating yourself as necessary.

Do feel free to direct the individual to helpful resources.

Do politely ask them to leave if they are disrupting your business.

Do call 9-1-1 in the case of an emergency.

Do feel free to go to a safe place if you feel in danger.

Don'ts

Don't panic.

Don't ignore them.

Don't yell or display anger/aggressive behavior or try to intimidate the person.

Don't be disrespectful or condescending toward the individual.

Don't give the individual money – instead direct them to helpful resources.

Don't physically engage, such as grabbing the individual to escort them out.