Emergency Contact Information



Public Safety Dispatch

(non-emergency) | 310.458.8491

Santa Monica Works


Submit comments, complaints, and service requests.

SMPD Homeless Liaison Program


Chronic/ongoing issues with repeated individuals.

Downtown Santa Monica Ambassador Hotline


*When you're at work, there may be times you must take action to manage people's behavior until first responders or other professionals can intervene.

Here are some common do's and don'ts to help keep yourself and those around you safe.



Do keep a safe distance.

Do remain calm and speak directly and gently, repeating

yourself as necessary.

Do feel free to direct the individual to helpful resources.

Do politely ask them to leave if they are disrupting your business.

Do call 9-1-1 in the case of an emergency.

Do feel free to go to a safe place if you feel in danger.


Don't panic.

Don't ignore them.

Don't yell or display anger/aggressive behavior or try to intimidate the person.

Don't be disrespectful or condescending toward the individual.

Don't give the individual money – instead direct them to helpful resources.

Don't physically engage, such as grabbing the individual to escort them out.