Reopening FAQs

What do I do if my employee tests positive for COVID-19?

  1. Immediately upon notice of a confirmed case, separate the employee from other employees and send the employee home, or instruct the employee to remain at home until a doctor has cleared them to return to work.
  2. Ask the sick employee if they have had close contact with other employees while they were experiencing symptoms or within the last 48 hours before symptoms appeared.
  3. Speak with these employees on an individual basis,  ask about their symptoms (fever, cough, shortness of breath, acute respiratory conditions), and take their temperature. Maintain confidentiality of all information disclosed to you by the employees. Send any employees exhibiting symptoms or with a temperature home immediately to begin a 14-day quarantine and to contact their doctor.
  4. Close the premises for cleaning and disinfecting pursuant to the guidelines of the CDC. The CDC recommends waiting 24 hours, if feasible, before cleaning and disinfecting.
  5. Employees who have not had close contact with the sick or symptomatic employees during the two days prior to the start of symptoms can stay on the job. Do remind them to follow general steps to prevent the spread of respiratory illness. All managers should promote frequent handwashing, discourage employees from using other people's phones, desks, offices or their work tools and equipment, remind employees to practice safe social distancing of 6 feet at all times, advise them to clean and disinfect frequently touched objects and surfaces, and actively encourage them to stay home if they are sick.


For more information on how to handle COVID-19 exposure in your business, see LA County's FAQs for Managers



Where can I order personal protective gear for my employees?


The City of Santa Monica has compiled a list of local partners selling face masks, personal protective equipment (PPE), disposable gloves and hand sanitizers, which you can access here.


There are also various fashion manufacturers and wholesalers throughout Los Angeles County producing face masks, including Ari Jogiel (email for bulk orders), Buck Mason, Icco Wholesale, Indie Source, LA Sewing Solutions, Michael Costello, MOTHER, World's Best USA.


For a list of additional wholesale vendors who might be carrying face masks, visit the San Pedro Wholesale Mart directory to contact accessory wholesale vendors directory.  


Can I set my own operating hours?


Unless otherwise directed by county and state reopening guidelines and existing local law, you can set your own hours.


How do I keep my break areas safe?


The California Department of Public Health (CDPH) guidelines direct dine-in restaurants to close break rooms, use barriers, or increase distance between tables/chairs to separate workers and discourage congregating during breaks. Where possible, create outdoor break areas with shade covers and seating that ensures physical distancing.


How can I keep my office reception area safe?


  • Discontinue the use of toys, magazines, and other shared items in waiting areas, as well as office items shared among patients, such as pens, clipboards, phones, etc.
  • Rearrange or take away seating in the reception area to manage social distancing. 
  • Notify visitors ahead of time that they have the option of waiting outside or in their cars until a member of the staff is ready for them.  


What are some contactless ordering and payment options that I can use for my business?


  • Menu Boards
  • E-receipts
  • Mobile ordering and pre-ordering
  • Apple Pay


Where can I purchase a no-contact digital thermometer device for my business? 


Wishing Well Medical Supply

2314 Santa Monica Blvd

Santa Monica, CA 90404




1414 Wilshire Blvd

Santa Monica, CA 90403




Who can I contact if I have a safety or custodial need that is affecting my business?


Our Downtown Ambassadors continue to roam the district maintaining the public realm and keeping an eye out. If you have a safety or custodial need call 310.877.7731.


Where can I obtain a temporary 10-minute curbside parking meter sign for my business?


Download it here.