The newest addition to DTSM's Ambassador Program features specially trained ambassadors who patrol Third Street Promenade, sidewalks, and alleys on bike, Segway, foot, and vehicle addressing quality of life issues, acting as a deterrent to unwanted behavior and activity, responding to incidents called in by businesses and patrons, and providing information, assistance, and directions to downtown workers, residents, and visitors.

Serve as a Deterrent: Traverse the streets, sidewalks and alleys to deter unwanted activity through uniformed visible presence.

Observe and Report: While on patrol be watchful for unwanted behaviors or criminal activity and report to local authorities via established communication methods.

Address Unwanted Activities: Responsible for interacting with persons creating quality of life issues, advising them of local ordinances and requesting compliance. All ambassadors are trained in 'situational protocol' to appropriately handle situations in a firm, yet courteous, manner.

Street Performer Monitoring: Communicate with Promenade buskers to ensure program regulation compliance.

Hospitality and Customer Service: Actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, or recommendations.

Information Sharing: Responsible for making a specified number of visits to district businesses to share information on safety and security issues in the downtown.

Reporting: Develop written Incident Reports and Property Condition Reports and actively log all daily engagements in our mobile data-tracking app.

Professionalism: Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall DTSM standards of expected professionalism.

Safety Ambassadors are available 6:30am-12:00am, daily.
Need Assistance? Call or text, 310.877.7731.