Maintenance Ambassadors

The Downtown Enhanced Maintenance Program provides custodial services for parking structures, public restrooms, alleyways, and sidewalks. Services include trash collection, cleaning and restocking restrooms, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.


Cleaning Services: Circulate the district with a rolling can containing supplies and tools to take care of the following tasks:
• Removing litter, cups, containers, cigarette butts and other debris on sidewalks, street gutters, and alleys.
• Remove graffiti, posters, and stickers from light posts, trash cans, news boxes and other public     infrastructure.
• Pull isolated weeds from tree wells, cracks in the sidewalks, and vacant lots.
• Damp wipe and straighten up horizontal surfaces, such as trash can lids, news boxes and other infrastructure.
• Clean and sanitize popular touch points like light poles, water fountains, benches, and restrooms.

Observe and Report: Watchful for unwanted behaviors or criminal activity and report an accurate description of persons, vehicles, and other similar identifiers to the Safety Ambassadors.


Hospitality and Customer Service: Actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide directions, information, or recommendations.

Reporting: Provide written reports of broken infrastructure, graffiti on private property, and log all daily engagements in our mobile data-tracking app.

Professionalism: Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall DTSM standards of expected professionalism.

Maintenance Ambassadors are available 24/7. Need Assistance? Call or text, 310.877.7731.

Weekly Hours

Below is a breakdown of hour ambassador hours are allocated.

Ambassador Weekly Hours
Hospitality 1,340
Maintenance 764
Machine Operators 60
Safety/QOL Team 464
Dispatch 280
Admin Assistant 16
Team Leader 232
Safety/Dispatch Operations Manager 40
Operations Manager 40
General Manager 40
Weekly Total 3,276
Annual Total 170,352
Task Matrix

Below is a chart detailing which tasks ambassadors are charged with. 

Ambassador Task Hospi-


Safety QOL
Welcome visitors to the district x x x x
Provide information to visitors x x x x
Give directions x x x x
Aid visitors with vehicle trouble x x x x
Locate and return lost items x x x x
Provide safety escort services for visitors and
x   x x
Visit businesses to ensure they are informed of
the latest downtown happenings
x   x x
Communicate w/ Promenade buskers to ensure
regulation compliance
Setup and remove Promenade events and activities x x    
Public restroom monitoring and custodial services x x    
Remove debris from sidewalks, alleys & structures x x x x
Wipe down high touch surfaces x x x x
Run M30 sweeper in the parking structures   x    
Nightly deep clean of public restrooms   x    
Sweep, mop, and wipe down parking
structure stairwells and landing areas
Conduct pan and broom maintenance in parking
Level off and wipe down trash cans, remove
and replace bags if necessary
Remove or paint over graffiti x x    
Clean up spills as necessary x x    
Observe and report maintenance issues for the city x x x x
Serve as a deterrent for unwanted/criminal activity x   x x
Respond to calls for service as needed x x x x
Observe and report unwanted/criminal activity x x x x
Request compliance from persons engaged in public
nuisance activities
    x x
Monitor doorways, stairwells and elevators for
individuals sleeping or loitering
    x x
Coordinate with SMPD/HLP Team     x x
Trained to deal with incidents of mental illness     x x
Engage with street residents and direct to services       x
Possess a Guard Card issued by the CA Bureau of
Security and Investigative Service.
    x x