Downtown Santa Monica Hospitality Ambassadors are the friendly, familiar faces of the district, welcoming visitors and assisting them with a host of issues ranging from business recommendations to locating lost items.
Hospitality and Customer Service: Actively acknowledge pedestrians with a friendly greeting or identify visitors in order to provide assistance, including:
• Provide information and recommendations to visitors
• Give directions to local businesses and transportation options
• Escort visitors and employees safely to and from vehicles and businesses upon request
• Help visitors fnd vehicles in parking structures
• Aid visitors with vehicle trouble
• Work with the Santa Monica Police Department to locate lost items
Observe and Report: Watchful for unwanted behaviors or criminal activity and report an accurate description of persons, vehicles, and other similar identifiers to the Safety Ambassadors.
Stakeholder Relations: Responsible for making a specified number of visits to district businesses to share information and make professional contact on behalf of DTSM.
Special Event Assistance: Assist DTSM with setup and removal of Promenade events and activities.
Reporting: Provide written reports of broken infrastructure, graffiti on private property, and log all daily engagements in our mobile data-tracking app.
Professionalism: Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall DTSM standards of expected professionalism.
Hospitality Ambassadors are available 6:30am-12:30am, daily.
Need Assistance? Call or text, 310.877.7731.
Below is a breakdown of hour ambassador hours are allocated.
| Hospitality | 1,340 |
| Maintenance | 764 |
| Machine Operators | 60 |
| Safety/QOL Team | 464 |
| Dispatch | 280 |
| Admin Assistant | 16 |
| Team Leader | 232 |
| Safety/Dispatch Operations Manager | 40 |
| Operations Manager | 40 |
| General Manager | 40 |
| Weekly Total | 3,276 |
| Annual Total | 170,352 |
Below is a chart detailing which tasks ambassadors are charged with.
| Ambassador Task | Hospi- tality |
Mainte- |
Safety | QOL |
| Welcome visitors to the district | x | x | x | x |
| Provide information to visitors | x | x | x | x |
| Give directions | x | x | x | x |
| Aid visitors with vehicle trouble | x | x | x | x |
| Locate and return lost items | x | x | x | x |
| Provide safety escort services for visitors and employees |
x | x | x | |
| Visit businesses to ensure they are informed of the latest downtown happenings |
x | x | x | |
| Communicate w/ Promenade buskers to ensure regulation compliance |
x | |||
| Setup and remove Promenade events and activities | x | x | ||
| Public restroom monitoring and custodial services | x | x | ||
| Remove debris from sidewalks, alleys & structures | x | x | x | x |
| Wipe down high touch surfaces | x | x | x | x |
| Run M30 sweeper in the parking structures | x | |||
| Nightly deep clean of public restrooms | x | |||
| Sweep, mop, and wipe down parking structure stairwells and landing areas |
x | |||
| Conduct pan and broom maintenance in parking structures |
x | |||
| Level off and wipe down trash cans, remove and replace bags if necessary |
x | |||
| Remove or paint over graffiti | x | x | ||
| Clean up spills as necessary | x | x | ||
| Observe and report maintenance issues for the city | x | x | x | x |
| Serve as a deterrent for unwanted/criminal activity | x | x | x | |
| Respond to calls for service as needed | x | x | x | x |
| Observe and report unwanted/criminal activity | x | x | x | x |
| Request compliance from persons engaged in public nuisance activities |
x | x | ||
| Monitor doorways, stairwells and elevators for individuals sleeping or loitering |
x | x | ||
| Coordinate with SMPD/HLP Team | x | x | ||
| Trained to deal with incidents of mental illness | x | x | ||
| Engage with street residents and direct to services | x | |||
| Possess a Guard Card issued by the CA Bureau of Security and Investigative Service. |
x | x |