Ambassador Services and Contact Information

DTSM Hospitality and Maintenance Ambassadors

Ambassadors can be recognized by uniform, and are trained to:

• Provide information to visitors

• Give directions

• Escort visitors and employees safely to and from vehicles and businesses upon request

• Help visitors find vehicles

• Aid visitors with vehicle trouble

• Work with the Santa Monica Police Department to locate returned lost items

Hours of Operations:

Sunday through Thursday: 8 a.m. — Midnight

Friday and Saturday: 8 a.m. — 2:30 a.m.

For more information, or to request service from the Downtown Santa Monica Ambassadors, call 310.877.7731.


Ambassador Escort Team

An added benefit of the Downtown Santa Monica Ambassador Program is the Employee Escort Service. Safety is a main focus of the program and ambassadors are available until 12:30 a.m. to escort employees to their vehicles.

To request an escort, please contact the Downtown Santa Monica Ambassador Program,




The Downtown Enhanced Maintenance Program handles upkeep for parking structures, public restrooms, alleyways, and sidewalks. Services include trash collection, cleaning and restocking restrooms, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.

Maintenance ambassadors are available 24 hours a day.  

To report issues or request maintenance services contact the Enhanced Maintenance Program at 310.458.0249.

Quality of Life Team

The Quality of Life Team deals primarily with long-standing issues that impact the downtown, allowing hospitality and maintenance ambassadors to focus on providing a great experience for our residents, employees and visitors. The Quality of Life Team ambassadors have been specifically trained to interact with and help individuals who are exhibiting signs of mental illness, are injured or engaging in anti-social behavior. They can be identified by their navy blue uniforms with "Quality of Life Team Ambassador" written on the back.


To request service from the Downtown Santa Monica Quality of Life Team, call 310.877.7731.